Images not loading/ can't import

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3 comments

  • Official comment
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    Dan Kemp

    Hi - sorry to hear this. Most likely this was due to a temporary glitch with our servers (hosted by Google). We're doing our best to prevent these issues from happening as we scale up the app.

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    Anita Hanneman

    I am also having the problem but with only two of my students. One students can see her images in her google drive and half upload and the other do not. The other student can only see one of his pictures through book creator but when he logs into google drive, he can see his images. Any suggestions as to what can be done?

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    Dan Kemp

    Hi Anita - how strange. Could this be something to do with permissions on the images? Or maybe some of the images aren't in the format we accept? https://support.bookcreator.com/hc/en-us/articles/115002980713-Which-media-formats-can-I-use-in-Book-Creator-

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